Frequently Asked Questions
Everything you need to know about your Ring home security and smart electronics.
What is the standard shipping timeframe for my order?
Orders typically ship within 1-2 business days. Standard shipping usually takes 3-5 business days to arrive, depending on your location.
Do I need a subscription to use my Ring devices?
While basic features like real-time alerts and Live View are free, a Ring Protect Plan is required to save, review, and share video recordings.
What is your return policy for electronic hardware?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund.
Are Ring devices compatible with smart home assistants?
Yes, Ring devices are fully compatible with Amazon Alexa. Many models also support integration with Google Assistant and Samsung SmartThings.
What kind of warranty comes with my device?
All new Ring devices come with a one-year limited warranty on parts and labor. We also offer lifetime theft protection for eligible cameras and doorbells.
How do I ensure my device has the latest security features?
Your devices will automatically download and install firmware updates when connected to Wi-Fi to ensure you always have the latest security patches and features.