Returns & Exchanges
At Ring, we stand behind our smart home security products and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If you need to return an item, we provide a straightforward process to get your refund processed quickly.
Initiate Your Return
Log in to your Ring account and navigate to your order history to select the items you wish to return and generate a return authorization.
Prepare the Package
Carefully pack your Ring device in its original packaging, including all cables, mounts, and accessories that were included in the box.
Attach the Shipping Label
Print the prepaid return shipping label provided in your email and securely attach it to the outside of your package.
Drop Off and Track
Drop off your package at any authorized shipping location and keep your tracking number until your refund has been fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing